Privacy Policy

1. Introduction

RoostHaven Inc. ("Company," "we," "us," or "our"), operating as Property Sherlock, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Property information (address, year built, square footage, features)
• Photos and videos of your property
• Property condition assessment data
• Communications with us or through our platform

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your consent, for finding local services)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social login providers (Google) if you choose to sign in with them
• Public property records and data sources
• Our service providers and partners

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Perform AI-powered condition analysis on your property
• Connect you with service vendors
• Generate personalized recommendations and insights
• Send you marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Vendors: When you request quotes or services (property details, issue descriptions)
• Service Providers: Third parties who help us operate our business (email, analytics, cloud hosting)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Artificial Intelligence

Our Service uses artificial intelligence (AI) to provide features including our Home AI chat assistant, property condition analysis, and personalized recommendations.

5.1 Third-Party AI Providers

We use third-party AI services (currently Google Gemini) to process your questions and generate responses. When you use the Home AI feature, the content of your messages and relevant property data may be sent to these providers for processing. These providers are bound by their own privacy policies and our data processing agreements.

5.2 AI Limitations

AI-generated responses are for informational purposes only. They do not constitute professional home inspection, engineering, legal, or financial advice. AI responses may be inaccurate or incomplete. Always consult qualified professionals for important decisions about your home.

5.3 AI Data Usage

• Your conversations with Home AI may be stored to improve our Service
• Property data used for AI analysis includes information you have provided
• We do not use your data to train third-party AI models
• You can request deletion of your chat history at any time

6. Affiliate Links & Product Recommendations

Our Service includes product recommendations with affiliate links. When you click these links and make a purchase, we may earn a commission at no additional cost to you.

Property Sherlock is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, we earn from qualifying purchases.

Product recommendations are based on your property's condition categories and common home maintenance needs. We select products we believe are helpful, but we encourage you to research products independently before purchasing.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. You may request deletion of your account and data at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent
• Opt out of marketing communications

To exercise these rights, contact us at privacy@propertysherlock.com.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To make a CCPA request, email privacy@propertysherlock.com or call us. We will verify your identity before processing your request.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how our Service is used
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

12. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: