Terms of Service
Last updated: October 12, 2026
1. Acceptance of Terms
By accessing or using Property Sherlock ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. Property Sherlock is operated by RoostHaven Inc., a California corporation ("Company," "we," "us," or "our").
2. Description of Service
Property Sherlock provides a platform for homeowners to:
- Assess and track the condition of their properties using AI-powered analysis
- Complete self-assessments to refine AI-generated condition reports
- Connect with service vendors for repairs and improvements
- Receive AI-powered recommendations for home maintenance
3. User Accounts
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
4. AI Condition Analysis
Important Disclaimer: Property Sherlock uses AI-powered analysis to evaluate home conditions and to generate your maintenance tasks and care plan. Your task list and care plan are written by an automated systemfrom the property details, assessment answers and system information you provide. This includes the cost ranges attached to care plan items. Neither is reviewed by a person before you see it, neither is based on any inspection of your home, and both may be incomplete, out of date, or wrong. AI-generated assessments, tasks and recommendations are for informational purposes only and should not be relied upon for:
- Real estate transactions (purchase, sale, or refinancing)
- Insurance claims or underwriting
- Legal proceedings or disputes
- Permit applications or code compliance verification
A generated task list is a prompt to look into something, not a finding that something is wrong, and the absence of a task is not evidence that an area is sound. You remain responsible for deciding what maintenance your home actually needs. For real estate transactions or legal purposes, we recommend engaging a licensed home inspector in your state.
5. Estimates, Savings & Rebates
All figures shown in the Service are estimates. This includes home health scores, projected energy or maintenance savings, repair and replacement cost ranges, system lifespan and failure-window predictions, and rebate or incentive amounts, and the time or effort a maintenance task may require. They are produced by an automated system reasoning over the information you provide, not measured at your property, and two homes given similar details may receive different figures. They are provided for informational purposes only, are not quotes or offers, and are not a guarantee or promise of any particular result, saving, or cost.
Some tasks and recommendations describe what may happen if maintenance is deferred, including possible damage, future repair costs, equipment failure, or safety risks. These are automatically generated possibilities, not findings about your home. They are inferred from what you have told us rather than from any inspection of the property, and must not be relied on to identify or rule out a safety hazard. Because they are tailored to the details you provide, they may read as specific to your home when they are not. If you suspect a hazard — including any risk involving gas, carbon monoxide, electricity, fire, structural failure, or water intrusion — stop and contact a qualified professional or your local emergency service immediately.
Rebates, tax credits, and utility incentives are programs operated by third parties — government agencies, utilities, and manufacturers. We do not administer these programs, and they may not apply to you.Eligibility, amounts, funding availability, deadlines, and program rules are set solely by the administering body and can change or end at any time without notice to us or to you. A program shown in the Service may be closed, oversubscribed, restricted to certain equipment, incomes, or locations, or already withdrawn.
You are responsible for independently confirming any figure, program, eligibility requirement, or deadline with the relevant provider, contractor, or program administrator before making a purchase, hiring a vendor, or otherwise relying on it. Actual costs and savings will vary based on your home, local pricing, usage, rates, and workmanship.
6. Vendor Marketplace
Property Sherlock provides a platform to connect homeowners with service vendors. We do not employ these vendors and are not responsible for:
- The quality, safety, or legality of their work
- Their licensing, bonding, or insurance status
- Any disputes between you and a vendor
- Any damages, injuries, or losses resulting from their services
You are responsible for verifying vendor credentials and entering into separate agreements with vendors for their services.
7. Fees
Property Sherlock is free for homeowners. Vendors may be subject to referral fees for jobs completed through the platform. We may update fee structures with notice.
We also earn compensation from some of the links we show you. Product recommendations in the Service may include affiliate links, and we may receive a commission if you make a purchase through them, at no additional cost to you. Property Sherlock is a participant in the Amazon Services LLC Associates Program. Being paid does not change what we recommend, but you should treat every product and vendor suggestion as a starting point for your own research rather than impartial advice. See our Privacy Policy for further detail.
8. Intellectual Property
The Service and its original content, features, and functionality are owned by RoostHaven Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
9. User Content
You retain ownership of content you submit to the Service (photos, property information, etc.). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with providing the Service.
10. Copyright Infringement (DMCA)
You may only submit content that you own or have permission to use. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512 ("DMCA"), and we will, in appropriate circumstances, disable or terminate the accounts of users who are repeat infringers.
10.1 Designated Copyright Agent
Send notices of claimed infringement and counter-notifications to:
Designated Copyright Agent: Nicholas Roe
RoostHaven Inc.
39600 Fremont Blvd #100
Fremont, CA 94538
Phone: (650) 762-4044
Email: nick@roosthaven.com
U.S. Copyright Office registration: DMCA-1082773
This contact is for copyright matters only. Please send other questions to propertysherlockcloud@gmail.com.
10.2 Reporting Infringement
If you believe material on the Service infringes a copyright you own or are authorized to act for, your written notice must include:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner
- Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of them
- Identification of the material claimed to be infringing, with information reasonably sufficient for us to locate it (such as a URL or a description of where it appears in the app)
- Your name, mailing address, telephone number, and email address
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
- A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
When we receive a valid notice, we will remove or disable access to the material and make a reasonable effort to notify the user who posted it, which may include sending them a copy of the notice.
10.3 Counter-Notification
If material you posted was removed and you believe that was the result of a mistake or misidentification, you may send our designated agent a counter-notification that includes:
- Your physical or electronic signature
- Identification of the material that was removed and the location where it appeared before it was removed
- A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who submitted the original notice or their agent
We will forward a valid counter-notification, including your contact information, to the person who submitted the original notice. Unless that person tells us they have filed a court action seeking to restrain the activity, we may restore the material between 10 and 14 business days after we receive your counter-notification.
10.4 Misrepresentations
Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be liable for damages, including costs and attorneys' fees.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPERTY SHERLOCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Indemnification
You agree to indemnify and hold harmless RoostHaven Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Los Angeles County, California.
15. Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in Los Angeles, California. You agree to waive any right to a jury trial or to participate in a class action.
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
17. Contact Information
If you have any questions about these Terms, please contact us at:
RoostHaven Inc.
Email: propertysherlockcloud@gmail.com